Primary Care

CRAssociates, Inc. (CRA) operates primary care facilities and managed care networks serving over 100,000 military and civilian beneficiaries.  We have provided millions of primary care visits continually improving our delivery systems based on our direct experience.

Family Health Centers in Virginia
Our award-winning Family Health Centers in Virginia are integral parts of the Army Health Care System. These facilities provide comprehensive primary care for acute and chronic conditions to 47,000 military beneficiaries and their dependents.

Highlights

·         Access-to-care: Acute, within 24 hours; Routine, within 7 days; Wellness, within 30 days

·         Excellence in occupational therapy, including an orthopedic hand surgeon,  certified hand occupational therapist, and occupational therapy pool

·         Long-term continuity of care

·         Facility redesign

·         100% accreditation: Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), in ambulatory care; American College of Radiology (ACR), mammography; COLA and CLIA laboratory certification

·         Certificate of Appreciation by Army Judge Advocate General Corps for Success in Third-Party Collections

·         95%+ Patient Satisfaction Survey score.


Native American Wellness Center
CRA expanded services and increased revenues for a Native American Family Health Center in Kansas.

Highlights

  • Improved access driving increases of 50% in patient visits, 38% in lab tests, and 38% in prescriptions filled
  • Implementation of a diabetic disease status management program
  • Establishment of managed care network, including 15 providers and hospitals, 23 pharmacies, and 17 medical insurers
  • Community Health Nursing Program providing home visits and wellness education to at-risk members
  • Two-year laboratory accreditation and Laboratory Excellence Award
  • Increase in third-party collections from $11,000 in 2004 to more than $500,000 in 2006.